FAQ

Common questions about psychological counselling

How do we work together

Firstly, a 10-15 minutes introduction phone or video call is offered free of charge.

If you decide to start counselling, we dedicate 1-3 consultation sessions to identify the challenge you may face, discuss the change you want to achieve and set the goals. We also discuss the framework of our cooperation. The number of sessions is always individually determined, according to your goals and individual pace. A session lasts 50 minutes.

Both psychological counselling and coaching take place in formal (currently online) sessions between the psychologist and the client. I would like to emphasize that the term 'counselling' should not be taken literally. You are the expert of your own life, so as a psychologist I do not give any advice, but I facilitate change by asking questions and supporting you on your path to change, but the actual steps are always taken by you.

The sessions are held on the basis of regularity, confidentiality, and protection. Having regular sessions provide security and predictability. By confidentiality, we mean that what is said during the session is treated in strict confidence. I must adhere to a professional code of ethics which includes strict rules about confidentiality. By protection, we mean that psychological counselling must be as respectful as medical treatment, so no phone ringing or other external noise during the session.

How can I cancel a session?

You can cancel our appointment up to five days before it takes place for free . If you cancel an appointment with less than 5 days’ notice or fail to show up, you will be charged full price (except for vis maior cases like illness or accident).

What happens if I arrive late?

Sessions last 50 minutes. Even if you are late, the meeting will end at the scheduled end time. Please try to arrive on time so that we can maximize the time available.

How can I pay?

Please pay after the session via bank transfer.
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